Capitec Bank

Client Overview:

• Client: Capitec Bank Holdings Ltd (CPI:JNB)

• Market Cap: USD 24.5 Billion

• Industry: Banking

• Region: South Africa

• Rollout Timeline: 9 months (Start date not provided)

Client Bio:

• Leading South African bank, founded in 2001.

• Known for its digital banking focus, simplicity, transparency, and affordability.

• Serves millions of clients with accessible financial services.

Problem:

• Manual Processes: Travel bookings, expense reporting, and invoice approvals were all manual, leading to errors, delayed reimbursements, and low employee satisfaction.

• Inefficiencies: Lack of integration between expense management and financial systems hampered real-time reporting and compliance enforcement.

• Operational Strain: High workload on accounts payable, limited visibility into spending, and poor policy enforcement.

SCP Solution:

• SAP Concur Implementation: Deployed SAP Concur Expense and Request to streamline travel and expense management.

• Integration: Integrated SAP Concur with SAP S/4HANA Rise using SAP Integration Suite (ICS) and SuccessFactors for employee data management.

SCP Value Proposition:

• Innovative Problem Solving: Comprehensive analysis of “as-is” and “to-be” processes, optimizing expense management for greater efficiency.

• Tailored Methodologies: Designed with in-depth understanding of how to maximize the benefits of implementing SAP Concur.

SCP (IP) Assets Utilized:

• SCP’s implementation methodology covering deployment, integration, and change management.

Resolution:

• Streamlined Travel and Expenses: Concur Request for travel authorizations and Concur Expense for managing claims, approvals, and reimbursements.

• Seamless Integration: SAP Concur integrated with S/4HANA Rise and SuccessFactors for a unified system.

• Comprehensive Training: Provided training and advisory services to ensure smooth user adoption across 15,000 users.

Outcomes:

• Process Automation: Eliminated manual processes, easing accounts payable workload.

• Improved Visibility: Real-time expense report status and better policy enforcement.

• User-Friendly System: Enhanced UX and eliminated reliance on SharePoint for document management.

• Enhanced Reporting: Improved reporting capabilities for better financial oversight.