Case Study
Atlantis, The Palm, Dubai
How SCP in partnership with Coupa solved hospitality challenges
Client Overview:
Client: Atlantis, The Palm Dubai
Industry: Hospitality
Region: United Arab Emirates (Dubai)
Rollout Timeline:
21 months (Implementation)
24 months (Managed Services contract)
Client Bio:
Luxury resort located on Palm Jumeirah Island, Dubai.
Features over 1,500 rooms, award-winning restaurants, water park, and unique marine experiences.
Problem:
System Inefficiencies: JDE ERP system’s procurement and approval processes were inadequate, leading to manual, error-prone processes.
Lack of Automation: Procurement, supplier onboarding, and invoice approvals were manual, causing long cycle times and limited visibility.
Limited Governance & Reporting: No visibility into the Source-to-Pay (S2P) process, poor user experience, and compliance issues.
SCP Solution:
Coupa Implementation: Upstream and downstream modules including Supplier Information Management (SIM), Sourcing, CLM, P2P, Analytics, and Inventory.
Integration with ERP (JDE): Using Dell Boomi for seamless data flow across systems (requisitions, purchase orders, receipts, and payments).
Business Transformation: Included process re-engineering, supplier enablement, and extensive training.
SCP Value Proposition:
Comprehensive Approach: Analyzed “as-is” and “to-be” processes to align with business goals.
·Custom Solutions: Developed custom integrations (e.g., recipe management system) and a requisition consolidation process.
Real-Time Inventory Management: Integrated Coupa with ERP (JDE) for real-time stock updates.
Bespoke Approvals: Implemented complex business process solutions like custom approval workflows.
Resolution:
Procurement Transformation: Coupa handled all spend, including PO-backed and sundry invoices; custom PO consolidation for Food & Beverage.
Inventory Integration: Coupa tracked inventory while integrating with the ERP (JDE) for stock adjustments.
Seamless Data Flow: Boomi facilitated data flow for requisitions, purchase orders, and payments.
Outcomes:
Enhanced Spend Visibility: Tracking by supplier, item, contract, and price improved.
Key Metrics:
On-Contract Rate: Increased by 56%
Catalogue Usage: Increased by 37%
PO-Backed Invoices: Increased by 35%
Requisition Approval Time: Reduced by 3.5 days
Invoice Approval Time: Reduced by 3.6 days
